Transaction Terms & Currency Exchange Contract

1. Scope & Binding Application

This Transaction Terms and Currency Exchange Contract (“Transaction Contract”) governs all financial operations executed on the OuiPay platform, including account funding, direct card or bank payments, mobile money transfers, peer-to-peer transfers, airtime and data top-ups, utility bill settlements, and cross-border currency exchanges across supported operating corridors.

This Contract supplements the OuiPay Master User Service Agreement. By initiating any transaction instruction on OuiPay, you agree to the financial processing rules, settlement terms, and rate guarantees detailed herein.

2. Order Authorization & Transaction Finality

When you initiate a transaction on OuiPay and authorize processing using your transaction PIN, password, or biometric credential (TouchID/FaceID), your authorization constitutes an explicit, irrevocable instruction for OuiPay to process the payment from your chosen payment method (linked bank account, debit card, mobile money account) or Available Balance.

Once a transaction instruction has been submitted and confirmed by the system, it enters immediate processing. Confirmed transaction orders are final and cannot be canceled, recalled, or reversed by the User, except under the automatic refund mechanisms specified in Section 6.

3. Currency Exchange Rate Quote Locking

Cross-border currency exchanges across supported operating corridors are executed using real-time market exchange rates.

OuiPay provides a guaranteed rate quote lock for currency exchange orders:

• Quote Generation: Upon requesting an exchange quote, OuiPay displays the precise exchange rate, gross conversion amount, service fee, and net payout amount in the target ISO currency.
• Rate Lock Window: The presented exchange rate and fee structure are locked for a guaranteed duration (such as 15 minutes) from the timestamp of quote generation.
• Guaranteed Settlement: If confirmed within the rate lock window, the locked exchange rate is binding and fully guaranteed, protecting the User from subsequent market volatility or rate fluctuations during processing.
• Quote Expiration: If the rate lock window expires prior to User PIN authorization, the quote becomes void, and the User must request a refreshed exchange rate quote.

4. Upfront Fee Disclosure & Pricing Integrity

OuiPay operates under a strict 100% Upfront Pricing Disclosure Policy. Prior to authorizing any transaction, all applicable service charges, biller processing fees, and currency conversion fees are itemized line-by-line in the designated ISO currency on the pre-confirmation screen.

OuiPay guarantees that no hidden charges, unexpected post-settlement deductions, or undisclosed commissions will be assessed against your payment method or account following transaction confirmation.

5. Execution Timelines & Settlement Standards

OuiPay processes transaction instructions according to high-performance operational standards:

• Airtime & Mobile Data Top-ups: Instant processing upon network operator confirmation.
• Utility Bill Settlements: Instant biller crediting upon token generation or account settlement validation.
• Currency Exchange Transfers: Processed 24 hours a day, 7 days a week, with rapid average settlement times, subject to partner network availability.

6. Automatic Refund Guarantee for Failed Processing

In the event that a transaction fails to complete due to third-party telecommunication operator downtime, utility provider gateway timeouts, or partner processing declines, OuiPay enforces an automated refund policy:

• Automated Order Reversal: If the target provider declines processing or fails to confirm delivery within the timeout threshold, the order status is automatically marked as failed.
• 100% Payment Refund: 100% of the debited transaction principal amount and any associated service fees are instantly refunded to your designated payment account or Available Balance in the source ISO currency.
• Notification: An automated in-app notification and email receipt confirming the order cancellation and refund credit will be dispatched immediately.

7. Accurate Transaction Records & Auditing

All transaction history, payment debits, credits, and currency conversions on OuiPay are maintained in secure, immutable transaction logs to ensure accurate accounting and complete financial transparency.

Historical transaction records provide an auditable history of your account activity, accessible anytime through your account statement dashboard.

8. User Input Responsibility & Misdirected Payments

You are solely responsible for verifying the accuracy of all transaction parameters (including recipient phone numbers, beneficiary bank account numbers, bank routing details, and electricity meter numbers) prior to authorizing processing.

OuiPay processes payment instructions strictly based on the account identifiers supplied by the User. OuiPay accepts no financial liability for funds delivered to an unintended recipient or utility meter as a result of incorrect parameters entered by the User.

9. Fraudulent Chargebacks & Dispute Protocol

If you observe an unauthorized or inaccurate transaction on your Account, you must immediately report the issue to Support at support@ouipay.africa within 14 Business Days of the transaction timestamp, referencing the unique Transaction Reference ID.

Filing false, fraudulent, or bad-faith chargeback claims for validly authorized transactions constitutes a violation of law and this Contract. Filing fraudulent claims will result in immediate Account termination, asset freeze, and law enforcement referral.